Philadelphia partner Steve Serfass presented at the 30th Annual AICP Conference in Seattle, WA on Monday, October 2, 2017.

Technology is changing the way we do the business of insurance in many different ways in marketing, pricing, etc. What are the ethical challenges in remaining compliant in an ever-evolving insurance technology landscape? How can you foresee the ethical minefields that may lay ahead as your company seeks to keep pace with using technology in the business of insurance? Where have companies gone wrong in using technology? Steve answered these questions to help attendees become ethically prepared.