Washington D.C. partner Rob McCann and Chicago partner Fatema Zanzi published an article in HCPro’s Medical Staff Briefing titled, “Responding to patients recording physician visits.” McCann and Zanzi discussed the growing use of smartphones and other recording devices during confidential patient visits. While some patients request permission from their physicians, many do not. The implications of these recordings have the potential to improve the patient engagement and treatment adherence. On the other hand, recorded visits could potentially undermine the provider’s ability to provide quality patient care.
As the industry continues to shift toward consumer-centric health care, the number of patients recording medical appointments will inevitably increase. The providers who chose to embrace this as the new normal will have an opportunity to develop new ways to communicate and improve patient care.